Refunds

Returns and exchanges are accepted within 15 days of delivery for undamaged products. Please keep the original packaging. You must also provide your order number for Matej Lavrač sp and the original invoice.

If you would like to initiate a return, you can contact us at info@garten-tech.eu

Compensation and issues

Upon receipt of your order, please check it carefully and contact us immediately if the product is defective, damaged, or if you have received the wrong product so that we can assess the problem and resolve it.

Compensations

Once we receive and review your refund, we will notify you and let you know whether or not your refund has been approved. If your refund is approved, we will automatically issue a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post your refund.
If it has been more than 15 business days since your return was approved, please contact us at info@garten-tech.eu

Refund fees

If the return is caused by the consumer, he/she must pay the shipping costs. The specific fee should depend on the express delivery company chosen.

If the goods received are damaged or incorrect for our reasons, the consumer does not have to pay shipping costs for this reason.

Returns made before the order has shipped will not be charged.

A refund after the order has been shipped will be charged at €200 + 5% restocking fee.

Return address:

Matej Lavrac sp

Spodnji Prhovec 1, 1411 Izlake, Slovenia

Email: info@garten-tech.eu

🇸🇮 +386 31 592 064
🇦🇹 +43 664 366 2526
🇩🇪 +49 171 966 8988
🇭🇷 +385 92 255 5404